Public Courses...
Tailored Courses... |
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Other Services...
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16th
October Weston super Mare / 3rd November Bristol
Be ready
for the upturn in the economy by having staff who are positive, motivated
and skilled in giving valuable service to your customers, whether
face-to-face or via the telephone. If any of your staff need to become
more customer focused, then this is the workshop for them... and your
business.
The day will include:-
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Making Customers Our Priority
- perceptions; fears and expectations; "Where Am I Now?" questionnaire;
confidence building; establishing rapport.
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Communicating With Our
Customers - tried and trusted techniques to Greet, Listen, Assist, and
Delight the customer at every point of contact.
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Selling Our Products /
Services - using a F.A.B. idea (Features And Benefits) together with
positive language.
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Coping With Pressure And
Dealing With Complaints - assertive techniques; turning complaints into
opportunities.
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The Future - goal setting
and action planning to help make a difference back in the workplace.
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All Inclusive - our courses
include...
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Refreshments on arrival,
mid-morning and mid-afternoon
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Sandwich lunch, with fruit
juices, tea and coffee, at approximately 12.30pm.
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A comprehensive manual with room
for your notes.
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Start time 9.30am - finish time
4.30pm.
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