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29th
October Weston super Mare / 17th November Bristol
Managing people
to successfully complete tasks, achieve targets, and please customers and
shareholders alike, produces different and often conflicting pressures on
your time and energy. Dealing with these situations in a way that will
keep relationships between employers, employees and customers healthy and
positive, requires assertive behaviour: this course will increase your
confidence to demonstrate just that.
The day will
include:-
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Management / Leadership
Styles - brief overview of different styles to identify where your own
may need to change. |
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Behaviours - defining
assertive and associated behaviours together with your rights and
responsibilities as a manager at work. |
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Confidence Building -
assessing values and beliefs that help / hinder your ability to manage
others. |
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Communication Skills -
refreshing the basic skills of listening, questioning and body language as
applied to assertiveness. |
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Techniques - giving
feedback, handling conflict / aggression, and saying "no", are just some
that we will explore and practice. |
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The Future - goal
setting and action planning to help make a difference back in the
workplace. |
All Inclusive - our courses
include...
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Refreshments on arrival,
mid-morning and mid-afternoon
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Sandwich lunch, with fruit
juices, tea and coffee, at approximately 12.30pm.
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A comprehensive manual with room
for your notes.
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Start time 9.30am - finish time
4.30pm.
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