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Public Courses...
 
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Timetable

Tailored Courses...
 
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Assertiveness for Success
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Team Building
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Coaching for Results
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Communication Skills
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Customer Service
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Managing & Embracing Change
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Delegate for Development
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Facilitate Creative Solutions
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Giving Difficult Feedback
bullet Minute Taking
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Motivational Training
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Networking for Business Success
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Power of Positive Language
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Presentation Skills
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Receptionist Skills
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Telephone Techniques
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Time Management
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Train the Trainers
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Writing Letters & Reports
 

Other Services...
 
bullet Life Coaching

 

           CUSTOMER SERVICE
        that ensures you take good care of them & serve them well.

"The Customer is always right!"
However, do you find this less than easy to accept at times ?
 

PIVOTAL Learning Solutions can help you become that person who truly wants to serve and care for all your
customers... keeping  your existing ones, and attracting new ones. 

We can help you in the following ways... 

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defining 'Customer Care & Service' and relating that to your business

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sharing research that encourages you to keep the customers you have

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develop and refine your communication skills to...
*  build rapport quickly
*  understand your customers' needs
*  be able to deal with objections respectfully
*  understand the benefits of positive language  -  all so that you can ...
    DELIGHT YOUR CUSTOMERS AT EVERY OPPORTUNITY !

Whatever your reason for wanting to serve & care for your customers,
we feel sure we can help you enjoy even more success for
YOU and YOUR BUSINESS.
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 Click on the Next Steps link to telephone or email us...
we will be delighted to help you find the
easiest and best way for you, or your staff,
to keep and delight your customers.
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