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Public Courses...
 
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Timetable

Tailored Courses...

 
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Assertiveness for Success

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Team Building

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Coaching for Results

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Communication Skills

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Customer Service

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Managing & Embracing Change

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Delegate for Development

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Facilitate Creative Solutions

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Giving Difficult Feedback

bullet Minute Taking
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Motivational Training

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Networking for Business Success

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Power of Positive Language

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Presentation Skills

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Receptionist Skills

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Telephone Techniques

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Time Management

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Train the Trainers

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Writing Letters & Reports

 

Other Services...
 

bullet Life Coaching

 

ASSERTIVENESS Skills....
to ensure useful behaviour in all situations.


Assertiveness is the most honest and direct form of communication, and is vital for keeping
relationships open, healthy and positive.  Although you can never guarantee others'
behaviour towards you, you can choose how you respond to them. 

PIVOTAL Learning Solutions run three separate courses which we believe will suit most people's needs...

Assertiveness
At Work

Do you...
Assertiveness
 for Managers
Do you...
Assertiveness
for Success
Do you...
bulletMake excuses when asked to
do something you don't want?
 
bulletFind it hard to be firm yet
fair with your employees?

 
bulletFind it difficult to
say "No", without
 feeling guilty?

 
bulletLack confidence to
close the sale?

 
bulletNeed a refresher about
Leadership & Management
styles?
 
bulletRarely say what you
feel and think ?

 
bulletReluctantly find yourself
accepting even more work?
 
 
bulletWish you could handle
situations in a way that
leaves everyone feeling OK?
 
bulletLose patience quickly,
or wonder why you're
so stressed ?

 
Whatever your reason for wanting to be assertive...

PIVOTAL Learning Solutions can help you re-focus your thoughts and energies, enabling you to find ways to act more
appropriately, so that you and others can get the best for the future, by...

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Defining Assertive and Associated Behaviours

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Exploring Assertive Leadership & Management styles (Managers only workshop)

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Self Assessment - 'Where are you NOW' ?

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Basic Communication skills

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Rights and Responsibilities (at work / as managers etc)

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Building Self Esteem and Confidence

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Assertive Techniques, and applying them to YOU

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Planning for the future - 'What situation(s) would you like to handle even better, and by when?"

Whether you attend an Open or Company in-house  programme,
our Assertiveness Courses will include the above or more,
to help you re-align your own behaviour and make you
PROUD TO BE YOU.
-o0o-'

 CLICK on the Next Steps link to telephone or email us...
we will be delighted to help you find the
easiest and best way for you, or your staff,
to achieve assertive behaviour.
-o0o-